THE YEAR GONE BY

As the old year draws to a close it is useful to look back and take stock.

At Akademie Street Boutique Hotel and Guest House it has, thank goodness, been a good year despite the gloom and doom around us.

Having been a winner for 2011 and 2012 in the Tripadvisor ratings has meant a lot for us in terms of increased occupancies.  It has meant we have been able to swallow some of the excessive inflationary costs without excessive increases in rates.

So having got there how does one stay there?

 

To be the number one hotel anywhere is extremely simple in theory, not so in practice.

To be good one needs to have:

1. Great service
2. Friendly staff
3. Rooms to always be fresh and clean
4. All amenities should work
5. Fantastic food

Great service is easy to figure out but it is hard work.  Give the guest whatever they want, no matter how unreasonable it initially sounds, and then having gone that extra mile continue to give it to all one’s other guests.

We are blessed at Akademie Street Boutique Hotel and Guest House in that our staff are all happy people and get on well with each other.  We have a happy team, who are proud of being number one and they smile at our guests a lot.  One of South Africa’s great hoteliers is famously quoted as saying, “I only employ staff with a sunny disposition” - and how right she is.

 

Obviously the rooms have to be fresh and spotlessly clean.  They need to look at all times as if they have never before been slept in.  That requires a great deal of work and meticulous checking.

It doesn’t really help to have the latest HD TV screen and the best Wi-Fi if it does not work.  Rather do not have them at all.  We fail a bit in this area as the author of this blog is not very handy.  Our New Year’s resolution is to get our maintenance standards much higher

Food in Franschhoek is easy.  We are surrounded by many of the country’s finest restaurants so we only have to specialise in one relatively simple meal, breakfast.  That meal our cooks do exceptionally well.

We wish all our readers a most happy and prosperous New Year.

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